Frequently Asked Questions
Everything you need to know about bringing Shelf quality into your home.
How long will it take for my furniture to arrive?
Standard shipping typically takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Do you offer assembly services?
Yes, we offer professional in-home assembly for an additional fee at checkout. If you prefer DIY, all items include comprehensive digital and printed instructions.
Are your wood products sustainably sourced?
Sustainability is core to Shelf. We exclusively use FSC-certified timber and eco-friendly finishes to ensure your home is as green as it is beautiful.
Can I request fabric swatches before purchasing a sofa?
Absolutely. You can order up to five complimentary fabric swatches through our 'Swatch Request' page to help you choose the perfect texture and color.
How do I track my delivery?
Once your order ships, you will receive an email with a tracking link. For freight deliveries, our carrier will call you directly to schedule a specific delivery window.